SHIPPING & RETURNS
Can I change the shipping address on my order?
We are happy to change the shipping address for you! Please contact us through email with the subject line "Changing Shipping for Order #__" and send address that needs to be changed. We can only make changes to your order before packaging (usually 24 hours after you placing the order).
I am missing item(s) in my order / My products are damaged
We do our best to improve logistic and packaging, but occasionally some special circumstances may occur. Please contact us through email with the subject line "Missing Items/Products Damaged for Order #__" within 7 days after the delivery.
For damaged products, please prepare photos of the broken product in original packaging as well as your order number.
For missing items, please prepare photos of your package and receipt to prove you have not received the correct order. We will re-deliver the missing products as soon as possible. Products that have been discontinued will be refunded for you.
Can I cancel my order?
If you contact us within 24 hours through email with the subject line "Canceling Order #__" then you may cancel. If it's past 24 hours after placing the order,
you would not be able to cancel orders.
When will my order ship?
We usually dispatch them within 1-3 business days (business days do not include weekends or holidays). Order processing may take longer during promotion and festival events. We hope your understanding and patience. We will do our best to deliver all orders in time. Once your order is dispatched, you will receive a shipping notification email.
Please check your spam folder if you cannot find it in your email
Can I return my order / get a refund?
Your shopping experience at Nüwa Hanfu means a lot to us. We are happy to offer returns or exchanges. If you are not satisfied with your purchase, please contact us through this form or email with the subject line "Returning/Refund Order #__"
within 7 days when you get your package. Customers are responsible for the return fee from your place to our warehouse.
How do I return damaged item(s)?
If products are damaged in your order, please do not hesitate to contact us through email with the subject line "Returning Damaged Items for Order #__" within 7 days. Our customer service will assist you with the return and refund.