What Can We Help With?
Can I wear Hanfu if I'm not East Asian/Chinese?
Yes! But, as long as you wear it properly, respectfully, and in a non-sexual way. Wear it for the right occasions and not as a costume. It's a nuanced question, as is all questions regarding wearing of cultural clothing. You can find information on the history behind these pieces here.
Please understand that the viewpoints of Nüwa Hanfu does NOT represent the viewpoints of all Chinese people (of mainland Chinese and Chinese-Americans). If you don't feel comfortable with wearing a full hanfu set, maybe start with traditional style jewelry or HanYuanSu 汉元素 which is a modernized version of hanfu clothing meant for everyone to enjoy!
Can I change the shipping address on my order?
We are happy to change the shipping address for you! Please contact us through email with the subject line "Changing Shipping for Order #__" and send address that needs to be changed. We can only make changes to your order before packaging (usually 24 hours after you placing the order). Please note that during periods of high order volume, such as big promotions, your order changes may be restricted.
Can I modify my order after I've placed it?
We are happy to change the order items for you! Please contact us through email with the subject line "Modifying Shipping for Order #__" and send your order number and the items that needs to be changed. We can only make changes to your order before packaging (usually in 5 hours after you placing the order). You can also cancel the order and place new order if it is not dispatched from our warehouse.
I am missing item(s) in my order / My products are damaged
We do our best to improve logistic and packaging, but occasionally some special circumstances may occur. Please contact us through email with the subject line "Missing Items/Products Damaged for
Order #__" within 7 days after the delivery. For damaged products, please prepare photos of the broken product in original packaging as well as your order number. For missing items, please prepare photos of your package and receipt to prove you have not received the correct order. We will re-deliver the missing products as soon as possible. Products that have been discontinued will be refunded for you.
Can I cancel my order?
If you contact us within 24 hours through email with the subject line "Canceling Order #__" then you may cancel. If it's past 24 hours after placing the order, you would not be able to cancel orders.
Refunds & Returns
When will my order ship?
We usually dispatch them within 1-7 business days (business days do not include weekends or holidays). Order processing may take longer during promotion and festival events. Thank you for your understanding and patience. We will do our best to deliver all orders in time. Once your order is dispatched, you will receive a shipping notification email. (Please check your spam folder if you cannot find it in your email)
Can I return my order / get a refund?
Your shopping experience at Nüwa Hanfu means a lot to us. We are happy to offer returns or exchanges. If you are not satisfied with your purchase, please contact us through this form or email with the subject line "Returning/Refund Order #__" within 7 days when you get your package. Customers are responsible for the return fee from your place to our warehouse.
How do I return damaged item(s)?
If products are damaged in your order, please do not hesitate to contact us through email with the subject line "Returning Damaged Items for Order #__" within 7 days. Our customer service will assist you with the return and refund.
How do I wash my hanfu?
Please hand wash carefully as to not ruin the embroidery, jewels, or buttons. Please air dry the clothes on a hanger. Hand washing and air drying also extends the life of your hanfu. For ironing, please use lowest heat setting or steam out the wrinkles.
How do I wash my hair accessories and/or my bags?
If you would like to wash hair accessories, please use a antibacterial wet wipe to gently wipe it down. Please avoid harsh chemicals such as isopropyl alcohol or hydrogen peroxide. For leather bags, follow the same steps as washing hair accessories. For cloth bags, please spot clean with soap, water, and a small towel. Do not use bleach.
How do I know my correct sizing?
Please refer to the sizing charts included in product photos and measure yourself accordingly. Keep in mind that sizing is in centimeters, not inches. If you receive the hanfu and it does not fit and you would like to return it, please email with the subject line "Incorrect Size for Order #__" and your order number and receipt. We will help with return and refund. Customers are responsible for the return fee from your place to our warehouse.
When will out of stock products be restocked?
Limited edition items that go out of stock may be permanently out of stock. For those that are not limited edition, they usually get restocked around 1-5 weeks. You can sign up for our email list to be notified once it's back in stock.
Can't find the answer to your question?
Get in touch so we can help!